Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to provide you with the best shopping experience possible. Please take a moment to read through our shipping policy to ensure smooth and efficient delivery of your order.

1. Shipping Rates & Delivery Times

We offer the following shipping options for all orders:

  • Standard Shipping:
    Delivery Time: 5-7 business days

  • Expedited shipping is available at request

Note: Delivery times are estimates and may vary based on your location and other factors.

2. Processing Time

Orders are processed within 1-3 business days. Once your order has been processed, you will receive a tracking number via email to follow your shipment.

3. International Shipping

We do offer international shipping to selected countries. International shipping rates and delivery times will vary based on the destination.

  • International Shipping:
    Delivery Time: 7-14 business days (depending on the destination)
    Shipping Rate: Calculated at checkout

Please note: Import duties, taxes, and fees may apply, and are the responsibility of the customer.

4. Order Tracking

Once your order has shipped, we will send you an email with a tracking number and a link to track your order. You can also track your order directly from your account page.

5. Shipping Delays

While we aim to deliver your order on time, there may be occasional delays due to factors outside of our control, such as weather conditions, holidays, or issues with the carrier. We appreciate your patience and will go out of our way to ensure you are completely satisfied. 

6. Incorrect or Missing Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for items shipped to an incorrect or incomplete address. If your order is returned to us due to an incorrect address, you will be responsible for the reshipping cost.

7. Lost or Stolen Packages

If your package is lost or stolen, please contact our customer service team as soon as possible. We will quickly work with the carrier to resolve the issue.

8. Local Pickup

If you are located near our store, we offer local pickup. Please select the "Local Pickup" option during checkout. We will notify you once your order is ready for collection.

9. Contact Us

If you have any questions or concerns about shipping, please feel free to contact us at [info@rockytopcreations.com] or call us at [8653866812].